Shipping policy

Shipping Policy

Order Processing
Hilenon dispatches orders within 2–3 working days after payment confirmation. Working days exclude weekends and public holidays.

Delivery Time
Estimated delivery is 6–10 days after dispatch. This delivery period is additional to the order processing time.

Delivery times are estimates and may be affected by customs clearance, public holidays, weather, or carrier delays.

Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase. Any free shipping offers will be shown on our website.

Shipping Address
Please ensure your shipping address is correct before placing your order. Contact us immediately if you need to change it. Once your order has been dispatched, address changes may not be possible.

Customs and Import Fees
International orders may incur customs duties, taxes, or handling fees. Unless included at checkout, these charges are the customer’s responsibility.

Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact us through our website with your order number. For damaged items, include photos of the product and packaging so we can assist you.

Returns
Please refer to our Return and Refund Policy for return instructions and eligibility.

This policy does not affect your rights under applicable consumer law.